Last updated: 3 June 2026
We aim to deal with concerns fairly, respectfully and promptly.
How to complain
Complaints should be submitted in writing using the contact details on this website. Please include your name, contact details, a clear description of the issue, relevant dates, and the outcome sought.
Response times
We aim to acknowledge complaints within 5 working days and provide a substantive response within 21 days where reasonably possible.
Review
If further review is needed, we may ask for additional information and will explain any delay or limitation affecting the complaint process.